Terms of Service – Pet Direkt

Effective Date: September 3, 2026

These Terms of Service constitute a legally binding agreement between you, the user and customer of our platform, and Pet Direkt d.o.o., the registered operator of the official e-commerce website www.petdirektstore.com. As a store founded by a team of passionate pet lovers, our core mission is to make pet care easier and more fun for every pet owner and their furry companions, by offering thoughtfully curated, practical, durable, 100% pet-safe pet care accessories tested with real pets to meet strict comfort and safety standards. These terms outline all the rules, rights, responsibilities, and binding conditions that govern your access to our website, browsing of our product catalog, creation of a user account, placement of orders, and all other forms of interaction with our Pet Direkt Store ecosystem.

By accessing, browsing, or making any purchase on www.petdirektstore.com, you confirm that you are at least 18 years of age (or the age of majority in your local jurisdiction), you have the full legal capacity to enter into this binding agreement, and you agree to be fully bound by all the clauses, rules, and policies laid out in these Terms of Service. If you do not agree with any part of these terms, you may not access or use our website or place any orders for our pet care products.

For any questions, disputes, or clarifications related to these Terms of Service, you may contact our official team at any time via email at kaelo@petdirektstore.com, call us at +385 800 9435, or send physical written correspondence to our registered office at Gustelnička ulica 9, 10000 Zagreb, Croatia. Our team will respond to your inquiry within 3 business days during regular working hours.

1. Platform Eligibility and User Account Rules

To create a user account on www.petdirektstore.com, you are required to submit accurate, complete, and up-to-date personal information including your full legal name, valid email address, contact phone number, and preferred shipping address. You are fully responsible for updating your account details promptly if any information changes, to ensure we can process your orders and send you order updates, shipping tracking notifications, and relevant service information without errors.

You are solely responsible for safeguarding the login credentials (username and account password) of your Pet Direkt account. You agree not to share your account access details with any third party without authorization, and you will be 100% liable for all activities, orders, and actions that take place under your account. If you discover any unauthorized access to your account, or any suspected account security breach, you must notify our support team immediately. We reserve the right to temporarily suspend or permanently terminate any user account at our sole discretion, if we detect account fraud, fake identity registration, repeated malicious order disputes, or any activities that violate the rules outlined in these Terms of Service.

Our website and its product offerings are designed exclusively for personal, non-commercial use by individual pet owners who purchase pet care supplies for their own household pets. You are strictly prohibited from using our platform to resell, bulk-purchase for commercial resale, or scrape our product data, pricing information, or customer data for any third-party commercial purpose without our explicit written prior consent. Any commercial unauthorized bulk order or data scraping activity will result in immediate order cancellation and permanent account ban.

2. Product Information, Pricing, and Order Acceptance Policy

Every product listed on www.petdirektstore.com, from our Durable Latex Rubber Squeaky Chicken Toy for Small and Medium Dogs to our Multi Surface Pet Hair Remover Glove for Pets, Furniture and Car Interiors, is accompanied by detailed product descriptions, material specifications, size guides, usage instructions, and high-resolution display images. We make every reasonable effort to ensure all product information on our platform is accurate, but minor non-substantial differences in color, texture, or product appearance caused by different screen display settings do not constitute product quality defects.

All product prices displayed on our website are denominated in Euros (EUR), and all prices include the applicable Croatian value-added tax (VAT) for orders delivered within Croatia and the European Union. For international orders delivered to regions outside the European Union, the displayed product prices do not include local import duties, customs tariffs, or any other local administrative fees, which are the sole responsibility of the customer placing the order. We reserve the right to adjust product pricing, run limited-time promotional campaigns, or discontinue any product at any time at our sole discretion, without prior individual notification to users.

When you submit an order on our website and complete the corresponding payment, this action constitutes a formal purchase offer sent from you to Pet Direkt d.o.o. The formal binding sales contract between you and us only comes into effect after we have completed the manual verification of your order, confirmed product availability, and sent you the official “order accepted and confirmed” notification via email to your registered mailbox. We reserve the right to refuse or cancel any submitted order for legitimate reasons including but not limited to: the ordered product is out of stock unexpectedly, there is a confirmed pricing error displayed on our website, your order is flagged as high risk for fraudulent payment activities, or we have reasonable reason to believe that you are placing the order for unauthorized commercial resale purposes. In scenarios where we cancel a confirmed order before shipment, we will process a 100% full refund of the amount you paid to your original payment method within 7 business days.

3. Payment Security and Transaction Terms

We support a range of widely recognized, secure payment methods on our website, including major credit cards, debit cards, and authorized third-party secure payment services. All payment processing activities on our platform are protected by industry-standard SSL encryption technology, to ensure all your sensitive payment information is fully protected from unauthorized interception or access. You confirm that you hold the full legal authorization to use the selected payment method when you complete a transaction on our website, and all payment information you submit is true, valid, and up to date.

We reserve the right to conduct anti-fraud verification for any submitted order, which may require you to provide additional identity verification materials or payment ownership proof to confirm the legitimacy of the transaction. This verification step is in place to protect your account security and prevent unauthorized fraudulent transactions made in your name. If you cannot provide the requested verification materials within the time frame specified by our support team, we have the right to cancel your pending order fully and refund the corresponding amount back to your original payment account.

You agree that you will not file any unauthorized payment chargeback request with your bank or payment service provider without first contacting our customer support team to discuss and resolve the order-related issue in good faith. Frivolous, unsubstantiated chargeback claims that violate this clause will result in permanent suspension of your access to our website and user account, and we reserve the right to pursue corresponding legal remedies to protect our legitimate commercial rights if necessary.

4. Intellectual Property Rights Protection

All content published on www.petdirektstore.com is the exclusive intellectual property of Pet Direkt d.o.o., including but not limited to all website page design layouts, original text product descriptions, high-resolution product images, brand logos, promotional graphic materials, website source code, original pet care blog content, video demonstration materials for our pet products, and all other original content published on our platform.

You are only granted a limited, non-exclusive, non-transferable personal license to access, browse, and use the website content for your individual non-commercial shopping purposes. You are strictly prohibited from reproducing, distributing, modifying, publicly displaying, republishing, transferring, or selling any of our platform’s intellectual property content without our explicit prior written authorization. You may not frame or embed any part of our website on any external third-party platform without our formal written permission. Any unauthorized infringement of our intellectual property rights will constitute a violation of these Terms of Service, and we reserve the right to pursue all corresponding legal compensation and remedial measures allowed under applicable Croatian and EU intellectual property laws.

When you submit user-generated content to our platform, including product reviews, pet usage photos, feedback messages, or social media mentions related to our products, you automatically grant Pet Direkt d.o.o. a perpetual, royalty-free, global, non-exclusive license to use, reproduce, modify, and display this content for our brand promotion, product display, and marketing purposes, unless you explicitly notify us in writing to request the removal of your specific submitted content.

5. User Code of Conduct

You agree that when you access and use our www.petdirektstore.com platform, you will not engage in any of the following prohibited activities:

Upload, publish, or transmit any content that is illegal, harmful, threatening, abusive, harassing, defamatory, obscene, or violates the legal rights (including privacy rights and publicity rights) of other third parties
Attempt to hack our website system, break through our platform’s security protection measures, steal other users’ personal data, or spread malicious computer viruses, trojans, or harmful code to damage the normal operation of our website
Submit fake, malicious, or misleading product reviews that slander our product quality, or manipulate review ratings by coordinating with other users to leave false feedback
Impersonate any other person, entity, or member of the Pet Direkt d.o.o. team, to mislead other users or steal sensitive information
Use automated scripts, crawlers, robots, or other unauthorized automated tools to access, scrape, or extract large volumes of data from our website in a way that disrupts our normal server operation
Violate any applicable local, national, or international laws and regulations in your region while using our platform.

If we confirm that you have engaged in any of the above prohibited activities, we have the right to immediately restrict your access to our website, permanently terminate your user account, and retain all relevant evidence to pursue corresponding legal responsibilities if the violation causes material losses to Pet Direkt d.o.o. or other platform users.

6. Third-Party Links and Disclaimer of Warranties

Our website may occasionally contain hyperlinks that direct you to external third-party platforms, including official social media pages, professional pet care advice resources, or our authorized logistics service provider’s tracking page. These external third-party websites are operated by independent entities that are not under the control of Pet Direkt d.o.o. We do not take any responsibility for the content, privacy policies, or service terms of these third-party websites, and the inclusion of these links on our platform does not mean we endorse or affiliate with the external site. You acknowledge and agree that your access to these third-party links is at your own sole risk.

Our website, all our pet care products, and all platform services are provided on an “as is” and “as available” basis, without any express or implied warranties that are not explicitly stated in these Terms of Service and our other official published store policies. Pet Direkt d.o.o. does not guarantee that our website will be 100% uninterrupted, error-free at all times, that all detected website defects will be completely corrected, or that our platform servers are completely free of malicious viruses or other harmful components. We will always make all reasonable commercial efforts to maintain the stable, secure operation of www.petdirektstore.com, but we cannot give absolute non-negotiable guarantees for all unexpected technical disruptions that are outside of our reasonable control.

7. Limitation of Liability

To the maximum extent permitted by applicable local laws, Pet Direkt d.o.o., our directors, employees, business partners, and authorized representatives will not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or the products you purchased from our store, including but not limited to lost profits, data loss, or business operation interruptions that are not directly caused by our confirmed gross negligence. The total aggregate maximum liability of Pet Direkt d.o.o. for any and all claims related to your order or platform usage is strictly limited to the total actual amount you paid to us for the specific order that gives rise to the claim.

This limitation of liability clause does not exclude or restrict any mandatory legal responsibilities that cannot be waived under applicable consumer protection laws, including but not limited to your statutory rights for defective product claims, or personal injury liabilities caused by our proven willful misconduct.

8. Policy Updates and Governing Law

We reserve the right to revise, update, or modify the clauses of these Terms of Service at any time in the future, to reflect changes in our business operation rules, new product line adjustments, updates to applicable legal and regulatory requirements, or improvements to our platform service standards. When we make material changes to these Terms of Service, we will update the Effective Date displayed at the top of this page, post a prominent notification on the homepage of www.petdirektstore.com, and send an update notification email to all registered user accounts. Your continued use of our website, browsing our product catalog, or placement of new orders after the revised terms take effect will constitute your full acceptance of the updated new Terms of Service.

These Terms of Service are governed by, and interpreted in accordance with, the laws of the Republic of Croatia. Any disputes, controversies, or claims arising out of or related to these Terms of Service, your use of our website, or your orders placed on our platform, will first be resolved through friendly good faith negotiation between you and our Pet Direkt team. If the dispute cannot be resolved through negotiation within 30 calendar days, the dispute will be submitted to the exclusive jurisdiction of the competent courts located in Zagreb, Croatia.

9. Severability Clause and Contact Information

If any individual clause or provision laid out in these Terms of Service is deemed invalid, unenforceable, or illegal by a competent judicial authority, the remaining full clauses of this agreement will remain in full legal force and effect, and the invalid clause will be replaced with a revised interpretation that is closest to our original commercial intent of the original clause.

No failure or delay by Pet Direkt d.o.o. to exercise any of our rights, or to enforce any corresponding provision under these Terms of Service, will constitute a formal waiver of that right or provision.

If you have any questions, requests, or concerns related to these Terms of Service, you can reach our official team at any time via the following contact details:

Official Email: kaelo@petdirektstore.com
Service Phone Line: +385 800 9435
Registered Physical Address: Pet Direkt d.o.o., Gustelnička ulica 9, 10000 Zagreb, Croatia